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Assurance Wireless Application: How To Apply For Free Phone Service

Written By: Nathan Justice
Reviewed By: William Rivers
Published: June 4, 2023
Last updated: August 12, 2023

In today's digital age, having a reliable means of communication is essential. However, not everyone can afford a mobile phone and the associated costs of a monthly plan. That's where Assurance Wireless comes in, offering eligible individuals free phone service to help them stay connected. 

If you're interested in applying for Assurance Wireless, this article will guide you through the Assurance Wireless application process step by step.

Assurance Wireless Overview

Assurance Wireless is a federal Lifeline Assistance program that provides free phone service to low-income individuals and families. It is supported by the Universal Service Fund and is available in select states across the United States. The program aims to ensure that everyone has access to essential communication services, including phone calls, text messages, and internet access.

Eligibility Requirements

To qualify for Assurance Wireless, you need to meet certain eligibility criteria. These requirements may vary slightly from state to state, but the general guidelines include:

  1. Income: You must have a household income at or below 135% of the federal poverty guidelines.

  2. Government Assistance: You may also qualify if you are currently enrolled in certain government assistance programs such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance (FPHA), or Veterans Pension and Survivor's Benefit.

  3. Residential Address: Assurance Wireless is available only to individuals who have a valid residential address in a participating state.

  4. One Account per Household: The program allows only one Lifeline Assistance account per household, ensuring that the service reaches as many eligible individuals as possible.

How To Apply For Assurance Wireless?

Applying for Assurance Wireless is a straightforward process. You can choose from three methods: online application, application by mail, or application by phone. Let's explore each option in detail.

Assurance Wireless Application

Required Documentation

Before starting the application process, gather the necessary documentation to prove your eligibility. This may include:

  • Proof of Identity: A valid driver's license, state identification card, or passport.

  • Proof of Address: A utility bill, lease agreement, or other official documents that establish your residential address.

  • Proof of Income: Recent pay stubs, tax returns, or documents showing participation in government assistance programs.

Online Application

The online application is the most convenient way to apply for Assurance Wireless. Follow these steps to complete the process:

  1. Visit the Website: Go to the official Assurance Wireless website and navigate to the application page.

  2. Provide Personal Information: Fill in the required fields with accurate personal information, including your name, address, date of birth, and social security number.

  3. Upload Documents: Scan or take clear photos of the required documents and upload them securely to the website.

  4. Submit the Application: Review the information you provided, make any necessary corrections, and submit the application.

Application By Mail

If you prefer to apply by mail, follow these steps:

  1. Download the Application: Visit the Assurance Wireless website and download the application form.

  2. Print and Fill Out the Form: Print the form and carefully fill in all the required information.

  3. Include Documentation: Make copies of the required documents and include them with the completed application form.

  4. Mail the Application: Send the application and supporting documents to the address provided on the form.

Application By Phone

If you find it easier to apply over the phone, follow these steps:

  1. Call the Assurance Wireless Helpline: Dial the toll-free number provided on the Assurance Wireless website.

  2. Provide Personal Information: Be ready to provide accurate personal information, including your name, address, date of birth, and social security number.

  3. Answer Eligibility Questions: The representative will ask you a series of questions to determine your eligibility.

  4. Submit Supporting Documents: If necessary, you may need to mail copies of the required documents to Assurance Wireless.

Frequently Asked Questions 

Can I keep my current phone number when switching to Assurance Wireless?

  1. Yes, you may be able to transfer your existing phone number to Assurance Wireless. Contact their customer service for more information.

How long does it take to get approved for Assurance Wireless?

  1. The approval process typically takes a few weeks. You will receive a notification once your application is processed.

Can I upgrade my Assurance Wireless phone?

  1. Assurance Wireless offers affordable upgrade options for those who wish to access additional features or a newer device. Check their website for details.

What happens if I no longer qualify for Assurance Wireless?

  1. If your circumstances change and you no longer meet the eligibility criteria, you will be notified and given a grace period to find an alternative service provider.

Can I apply for Assurance Wireless if I live in a non-participating state?

  1. Unfortunately, Assurance Wireless is available only in select states. However, you can explore other Lifeline Assistance providers in your area.

Takeaway On Assurance Wireless Application

Assurance Wireless provides a lifeline to those in need, ensuring that everyone has access to essential communication services. By following the outlined Assurance Wireless application process, you can take advantage of free phone service and stay connected with your loved ones, employment opportunities, and emergency resources. Don't let financial constraints hinder your ability to communicate—apply for Assurance Wireless today!

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Nathan Justice manages community outreach programs and forums that help many senior citizens. He completed a counseling program at the University of Maryland’s Department of Psychology.
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